About ADRBO
ADR Chambers Banking Ombuds Office (ADRBO) reviews decisions of the Royal Bank of Canada (RBC) Ombudsman when RBC customers are not satisfied with the outcome of the RBC Ombudsman process. An independent ADR Chambers Investigator can advise customers about whether they have been treated fairly. If a complaint requires a full investigation, an investigation will be conducted and the Investigator may make non-binding recommendations.
ADR Chambers is a
private company that operates independently from RBC. The ADR Chambers
Ombuds service is free of charge to those making the complaint.
ADRBO Annual Report 2009 available here.