ADR Chambers Banking Ombuds

About ADRBO

ADR Chambers Banking Ombuds Office (ADRBO) reviews decisions of participating banks when the bank's customers are not satisfied with the outcome of the bank's internal Ombudsman process. An independent ADR Chambers Investigator can advise customers about whether they have been treated fairly. If a complaint requires a full investigation, an investigation will be conducted and the Investigator may make non-binding recommendations.

ADR Chambers is a private company that operates independently from the aprticipating banks. The ADR Chambers Ombuds service is free of charge to those making the complaint.

ADRBO Annual Report 2010 available here.

ADR Chambers Banking Ombuds Office Team

  • Keith Perrett

    Ombuds

    Keith Perrett is the Banking Ombuds for the ADR Chambers Banking Ombuds Office and an investigator. Keith is a lawyer and engineer who has spent over twenty years working in the financial services sector. More…

  • Alysia Davies

    Deputy Ombuds

    Alysia Davies is the Deputy Ombuds at the ADR Chambers Banking Ombuds Office. She was called to the Ontario bar in 2005 and practiced as an administrative and regulatory lawyer in the government sector for several years. More…

  • Josee Thibodeau

     Administrator

    Josée Thibodeau is a member of the ADR Chambers Banking Ombuds Office. She handles inquiries and processes complaint applications. Josée is fluent in English and French. More…

  • Deborah Anschell

    Investigator

    Deborah Anschell is an investigator with ADR Chambers Banking Ombuds Office. She is also a mediator and arbitrator with ADR Chambers. In her mediation practice, Deborah has facilitated the settlement of hundreds of complex civil cases in a variety of subject matters including... More…

  • Nabil Antaki

    Investigator

    Nabil Antaki is a highly experienced arbitrator, mediator and counsel to public and private Canadian and international businesses and law firms on matters of domestic and international business law and practices. He has extensive alternative dispute resolution experience...More…

  • Ted McDermott

    Investigator

    Ted McDermott is an Investigator with ADR Chambers Banking Ombudsman’s Office. He is also a Mediator and Arbitrator. More…

  • Paul Godin

    Investigator

    Paul Godin is an Investigator with the ADR Chambers Banking Ombuds Office and the Director of U.S. Operations for ADR Chambers. He is also a lawyer, mediator, arbitrator, trainer, and designer... More…

  • Deborah Steinberger

    Investigator

    Deborah is a trilingual U.S.-trained attorney with extensive experience representing clients in numerous industries in complex litigation and arbitration matters. Deborah has also... More…

  • Marshall Schnapp

    Investigator

    is an investigator with ADR Chambers Banking Ombuds Office.  Marshall has established a conflict management practice, which includes mediation, teaching, training, coaching, facilitation, fact-finding,investigation and...More...

  • Ellen Fry

    Investigator

    Ellen Fry is an investigator with ADR Chambers Banking Ombuds Office. She is also a mediator and arbitrator with ADR Chambers, does consulting work concerning complaint investigation and is a member of the Forum of Canadian Ombudsman. More...

  • Andrew Diamond

    Investigator

    Andrew Diamond is an investigator with the ADR Chambers Banking Ombuds Office. He was called to the bar in Ontario in 1991 and has practiced extensively in the area of banking, including developing expertise in letters of credit and debtor/creditor law. More…

  • Peter Bailey

    Investigator

    Peter Bailey, C.A., is an Investigator with the ADR Chambers Banking Ombuds Office. Peter is a Chartered Accountant who recently retired with 40 years of senior management experience in the Financial Services Industry both with investment dealers and self-regulators. More...

  • Georges Dessaulles

    Investigator

    Georges Dessaulles is an investigator with the ADR Chambers Banking Ombuds Office. Georges is a lawyer who recently retired after spending over thirty years working in the financial services sector. More…